At Prashorix, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

• The product received is damaged, defective, or incorrect.
• The return request is submitted within 7 days of delivery.
• The product is unused, unworn, and in its original condition.
• All original tags, packaging, invoices, and accessories are included.

Products that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Earrings that have been worn or used
• Personalized or customized jewellery
• Gift cards or promotional items
• Products damaged due to customer misuse

3. Return Process

To initiate a return:

1. Email us at info@prashorix.com
2. Include:
   
   • Order Number
   • Product Name
   • Reason for Return
   • Photos of the product (if damaged or incorrect)
3. Our team will review your request and provide further instructions.

Returns sent without prior approval may not be accepted.

4. Refund Policy

Once the returned product is received and inspected:

• Approved refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method used during purchase.
• Processing times may vary depending on your bank or payment provider.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

• Notify us within 48 hours of delivery.
• Share clear photos of the product and packaging.
• After verification, we will provide a replacement or full refund at no additional cost.

6. Exchange Policy

If eligible, products may be exchanged for:

• The same item (if available)
• A similar item of equal value
• Store credit, where applicable

Exchange requests are subject to product availability.

7. Return Shipping

• If the return is due to our error (wrong, damaged, or defective product), return shipping costs will be borne by Prashorix.
• For other approved returns, customers may be responsible for return shipping charges.

8. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted. Customers may instead request a return if eligible under this policy.

9. Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank account.
2. Contact your card issuer or payment provider.
3. Contact us at info@prashorix.com for assistance.

10. Contact Us

For any return, refund, or exchange-related queries, please contact:

Prashorix – Jewellery That Defines You
🌐 Website: https://www.prashorix.com
📧 Email: info@prashorix.com
📞 Phone: +91 9123786117

By placing an order with Prashorix, you agree to the terms outlined in this Return & Refund Policy.