Thank you for shopping with Prashorix. We are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully to understand how we process and ship your purchases.

1. Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During sales, festive seasons, or high-demand periods, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times:

• Metro Cities: 3–7 business days
• Other Cities & Towns: 5–10 business days
• Remote Locations: 7–14 business days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout.
• We may offer free shipping on selected orders, promotions, or minimum purchase values as announced on our website.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email, SMS, or WhatsApp message containing your tracking details.

You can use the provided tracking number to monitor your shipment’s progress.

5. Delivery Delays

While we strive to ensure timely delivery, delays may occur due to:

• Weather conditions
• Public holidays
• Natural disasters
• Transportation disruptions
• Courier service issues
• Incorrect shipping information provided by the customer

Prashorix shall not be held liable for delays caused by third-party logistics providers.

6. Incorrect Address Information

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided:

• Delivery may be delayed.
• Additional shipping charges may apply.
• Prashorix will not be responsible for lost or undelivered packages due to incorrect information.

7. Failed Delivery Attempts

If delivery attempts fail due to customer unavailability or incorrect details:

• The courier may attempt redelivery.
• The package may be returned to us.
• Additional shipping charges may be required for re-shipment.

8. Damaged or Missing Packages

If your package arrives damaged or if items are missing:

• Contact us within 48 hours of delivery.
• Provide photographs of the package and products received.
• We will investigate and assist with a suitable resolution.

9. International Shipping

Currently, Prashorix ships within India only, unless otherwise stated on our website.

If international shipping becomes available, applicable shipping charges, customs duties, and taxes will be displayed at checkout.

10. Contact Us

For any shipping-related questions, please contact:

Prashorix – Jewellery That Defines You
🌐 Website: https://www.prashorix.com
📧 Email: info@prashorix.com
📞 Phone: +91 9123786117

By placing an order with Prashorix, you agree to the terms outlined in this Shipping Policy.